May 03, 2019 - 02:58 PM
This is because the Storage Periods and the Invoice Periods are not aligned.
You can update this by going to:
Organisation Settings → Invoice Tab → Check if your "Default Next Invoice Date" and "Default First Day Of Week" match your "Storage Starts On" date. Also the Default First Day of Week should match the Storage Starts On, i.e. in this case both are Monday, if these are different then the storage periods won't sync with the invoices."
If the generating days are not aligned and you need to update this, once you have aligned them, there are two options to correct this for the current period:
- The most recent Storage Period for this customer needs to be updated to finish the same date/time as the invoice, then, it'll start from there going forward and everything will be synchronised.
- You don't invoice storage for a week and then next week the invoice will pickup the old storage - this may be very confusing for the customer however.
Head to https://help.cartoncloud.com/ for more information on Organisational Settings for Invoices
We also have a guide for Troubleshooting Storage Charges
Tags: WMS, Warehouse Management Systems, CartonCloud, Storage Charges, Daily Storage, Invoicing, Invoicing Period, Storage Periods