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Clients not receiving any notifications?

Our customer has advised us that none of their invoices or other sales notifications are coming through.

There are no issues from their end in terms of service provider either.

Status: Open Jul 30, 2019 - 12:34 PM

General / Other

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Nicole Chessell

Nicole Chessell

Jul 30, 2019 - 12:37 PM

Due to the high volume of emails that are sent out of CartonCloud, some servers may "blacklist" our mail address.

To resolve the issue, please have your customer "whitelist" all emails coming from:

*@cartoncloud.com.au

*@notifications.cartoncloud.com 7:14 PM

Tags: CartonCloud, WMS, TMS, Customer Notifications, Invoices, Sale Order Notifications, Email

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