Apr 28, 2020 - 01:16 PM
The MYOB accounting connector has the option to send the CartonCloud invoice at one of two statuses:
You can find this option in the Customer Settings under the Accounting Connector page:
Once the invoice has been uploaded into MYOB from CartonCloud, if the status is changed in MYOB you will receive this error message.
For example, if the setting is to send invoices at the status of “Order” and once received in MYOB the status is changed to Invoice, the system won’t be able to send the data through.
To resolve this, update the MYOB invoice record back to the same setting in CartonCloud and then attempt to re-upload your invoice.