Jun 09, 2020 - 01:21 PM
If you have checked the Errors tab of the Sale Order, you are likely seeing this comment:
In this instance, it can appear that the code has been correctly parsed in, however it is likely that there is an issue with the parsed file itself.
Check the file that was used to parsed, specifically the cell that contains the Product Code.
You can find a copy of the file within the Sale Order record in CartonCloud:
Now, open the file and check the data that is in the cell for the Code:
You can see from this example, that there are spaces ahead of the code. The parser process requires a direct match to successfully bring the data in to create a record. In this case, the Product Code in CartonCloud does not have the two spaces in front, so it rejects the order as "Product Not Found".
To correct this, update the file to remove the spaces in front of the Product Code and re-parse the file into the System.
CartonCloud Knowledge Base , Warehouse Management System, Easy EDI Integration