Jan 25, 2021 - 11:11 AM
The first step to verify if there is an issue is to check a few of the records in CartonCLoud to confirm if the email notifications are being sent via the history logging. If this is visible then the system is generating the emails without issue.
What can happen is that the customers email servers or firewall settings can be updated or changed and will block or blacklist the CartonCloud email addresses from being received (or send them straight to junk/spam).
We have a guide here on how customers can check their settings and which emails they need to whitelist.
There is also a great process here that you can set up internally to create a "catch-all" account to view the emails that are being sent to your customers.
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