Jun 25, 2021 - 05:17 PM
This error is occurring due to issues with the permissions that were set for the link between CartonCloud and Xero.
This could be because:
The user has revoked access
User permissions changed: if the user who has authorized the connection between the API application and the Xero tenant is removed from accessing that tenant, or their role changes so that they can longer authorize API connections, then the connection will no longer be authorized
Have you changed the password for your Xero admin account that was initially used to connect to Xero from CartonCloud? If so, you will need to use the "Disconnect from Xero" option in the Organisation Settings and then re-connect with the new credentials for the user name password.
Tags: CartonCloud, Accounting Connectors, Invoicing, WMS, TMS, Xero